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Hibajiee FAQ — all your questions answered

Registration, login, deposits, withdrawals, bonuses, games — whatever your question, you'll find the answer right here. In plain, simple English.

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What can we help you with?

All questions on Hibajiee FAQ are organized by category

Registration & Account

How to register, what information is required, and the minimum age — all your questions answered. Essential reading for new members.

Deposits & Withdrawals

How to deposit or withdraw via bKash, Nagad, or Rocket, minimum amounts, and processing times — all payment-related information in one place.

Bonuses & Promotions

Welcome bonus, daily cashback, free spins — full details on which bonuses are available, how to claim them, and how to use them.

Games & Betting

Lottery, slots, Live Casino, cricket betting — learn how to play, what returns each game offers, and how to place in-play bets.

Security & Verification

KYC verification, password security, two-factor authentication, and the best tips for keeping your account safe — all in one place.

Support & Contact

Where to go for help, when live chat is available, and how long email responses take — everything you need to know about support.

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Registration & Account

Hibajiee FAQThis is the most frequently asked question about registering at. To sign up, you'll need:
  • An active Bangladeshi mobile number (linked to bKash/Nagad preferred)
  • A valid email address
  • A strong password (at least 8 characters)
  • Age 18 or above
Your National ID details are not required at registration, but may be needed for KYC verification when making large withdrawals. on the registration page and complete the process in just 2 minutes.

Hibajieeonly one account is allowed per mobile number and email address, in accordance with the rules of A only one account is permitted. Attempting to open multiple accounts may result in all accounts being suspended and balances forfeited. If multiple family members in the same household wish to play, each must use a separate device and number — please notify support as well.

HibajieeTo register and play on 18 or older is required. This is part of our responsible gaming policy. Accounts may be closed if age verification fails. To learn more, visit our Responsible Gaming View page.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use the code to set a new password. The whole process takes under 5 minutes. If you don't receive the OTP, check your spam folder or contact support.

To complete KYC verification, go to "Verify" under Account Settings. Upload clear photos of both the front and back of your National ID or passport. Verification is typically completed within 24–48 hours. Once verified, your withdrawal limit increases and a "Verified" badge is added to your account.
KYC is not mandatory for small withdrawals, but completing it in advance will save you time later.
Deposits & Withdrawals

HibajieeDeposit methods available at
  • bKash — the most popular method, credited instantly
  • Nagad — Fast & easy
  • Rocket — Dutch-Bangla Mobile Banking
  • USDT (TRC20) — for crypto users
Log in and click the "Deposit" button, select a method, enter the amount, and send to the displayed number. Providing your transaction ID will update your balance instantly.

Hibajieethe minimum deposit amount at ৳100 (one hundred BDT). This can be done via any mobile banking method available in Bangladesh. Your first deposit may qualify for a Welcome Bonus — for more details, visit Promotions Page View.

Standard Withdrawal Request 1–6 hours processed within. During peak hours, this may take up to 24 hours. Verified (KYC) accounts are processed faster. To withdraw, log in and go to the "Withdraw" option, enter the amount and your mobile banking number, then confirm.
The withdrawal number must match the number registered on your account.

Hibajieeminimum withdrawal on ৳300 (three hundred taka). Daily withdrawal limits depend on your account tier. Standard accounts can withdraw up to ৳50,000 per day. Verified accounts have higher limits.

Wait 5–10 minutes first. If the issue persists:
  • Keep your Transaction ID (TxID) handy
  • Send the TxID to support via live chat or email
  • Support will review and credit your account manually
Delays are usually caused by sending to the wrong number or not providing a transaction ID.
Bonuses & Promotions

Hibajieeon your first deposit at 100% Welcome Bonus chance to receive. This means a ৳1,000 deposit gets you an additional ৳1,000 as a bonus. Maximum bonus amount and wagering requirements can be found on the current promotions page. To see the latest offers, Go here।

No, bonus funds cannot be withdrawn directly. Every bonus has a Wagering Requirement applies — for example, 30x means you need to wager 30 times the bonus amount. Once the requirement is met, winnings from the bonus can be withdrawn. The specific conditions for each bonus are listed in the bonus details.

HibajieeLog in to every day and a daily bonus will be credited to your account automatically. Log in 7 days in a row and you'll unlock a special reward. The bonus amount depends on your account level and recent activity. After logging in, check "Today's Bonus" on your dashboard.

Free spins will appear in the "Bonus" section of your account. When you open the relevant slot game, the free spins will activate automatically. Winnings from free spins are credited to your bonus balance and can be withdrawn once the wagering requirements are met. Free spins typically expire after 7 days.
Games & Betting

On the Lottery page Go to the Lottery page, choose your preferred lottery, and click "Buy Ticket." Select the number of tickets and confirm payment from your balance. Draw results will appear automatically in your account. Any winnings are credited to your balance instantly.

On the Bets page and select an ongoing match. Click the "Live" tab to see in-play betting options. Choose your preferred market (runs, wickets, overs), check the odds, enter your stake, and confirm with "Place Bet". Odds change during the match, so act quickly. For detailed odds, visit Match Odds page View.

Hibajieeoffers real dealer gameplay in its Live Casino. Available games include:
  • Live Baccarat — the most popular in Bangladesh
  • Live Roulette
  • Live Blackjack
  • Dragon Tiger
  • Andar Bahar
  • Teen Patti
on the platform page Find the full list of games.

Recently Added Games on the New Games page available. New slots, fishing games, and card games are added every week. New game launches often come with special promotions or free spin offers. To get notified about new games, enable notifications in your account settings.

Try a few quick fixes:
  • Clear your browser cache and cookies
  • Check your internet connection (4G or Wi-Fi)
  • Refresh the page, or close the tab and reopen it
  • If you're using the app, make sure it's updated to the latest version
  • Turn off your VPN if it's active
If you're experiencing issues, contact support with your device and browser details.
Security & Verification

Hibajiee takes your account security seriously. To stay protected:
  • Use a strong password (mix of uppercase and lowercase letters, numbers, and symbols)
  • Enable two-factor authentication (2FA)
  • Avoid logging in on public Wi-Fi
  • Never share your password with anyone
  • Do not click on suspicious links
Hibajiee will never ask for your password by email or phone. If you receive such a message, report it to support immediately.

Take these steps immediately:
  • Reset your password (use "Forgot Password?" on the login page)
  • Contact support immediately and request a temporary account suspension
  • Also change the password of your registered email account
  • Share your recent transaction details with support
The support team will investigate promptly and take the necessary action.

Yes. Hibajiee operates under an international gaming licence. The site is secured with SSL encryption — you'll see the padlock icon in your browser's address bar. All payment transactions are processed through secure gateways, and personal information is never shared with third parties. For more details, Privacy Policy read it.
Support & Contact

Hibajiee Ways to contact support:
  • Live Chat — click the chat icon at the bottom-right corner of the page, available 24/7
  • Email — support@hibajiee.ws — typically responds within 2–4 hours
For urgent issues, live chat offers the fastest resolution. Have your account ID and a description of the problem ready before reaching out.

Absolutely! Hibajiee's support team is fully in Bengali provides support. Our agents are native Bangla speakers who can communicate both in writing and conversation, keeping Bangladeshi users in mind. English support is also available. Simply write in whichever language you're most comfortable with.

Possible reasons for account suspension:
  • Suspected use of multiple accounts
  • KYC verification pending
  • Suspected violation of terms and conditions
  • Auto-lock for security reasons
Email us immediately at support@hibajiee.ws or reach out via live chat. Most issues are resolved quickly. Terms & Conditions read it.

Hibajiee's app on the Download page available. The Android APK can be downloaded directly — it's not on the Google Play Store, so you'll need to enable "Install from unknown sources." iOS users can access the site via browser or add it to their home screen. The app supports biometric login and push notifications.

Quick Navigation

Register Enter Latest Promotions Download App Lottery New Games Place Bet Match Odds Platform Responsible Gaming

Contact Support

Whatever the issue, our support team is available 24/7 to help.

Email Support
support@hibajiee.ws
Live Chat
Available 24 hours a day, 7 days a week

Payment Methods

For safe and fast deposits/withdrawals:

bKash Nagad Rocket USDT
Deposits are usually reflected in your balance within 5 minutes.

Join Hibajiee Now

Got your answers? Don't wait — register now, claim your welcome bonus, and start playing. Download the app and enjoy the games from anywhere.

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